Below you’ll find answers to the questions we get asked the most about learning and development with the UK Resilience Academy.
Below you’ll find answers to the questions we get asked the most about learning and development with the UK Resilience Academy.
The UKRA opening hours are between 8.30 and 17:00 Mon to Thur and 08:30 to 16:00 Fri. If you have a query regarding our products and services please contact us between these hours to ensure we can help you with your enquiry. If you need to contact UKRA out of office hours, please call our switchboard on: 01347 821406 or use our contact us page here.
All meals are served in the Hawkhills restaurant. Delegates and guests are welcome to dine in the restaurant between the following hours:
To ensure you feel relaxed, refreshed and ready to start your day, why not book dinner, bed and breakfast at the Academy the night before your course?
Similarly, if you have a long distance to travel and would prefer to start your homeward journey the following morning after a peaceful night’s rest, we offer bed and breakfast following your course. All bookings are subject to availability.
To select additional overnight accommodation and meals, please choose the available options when you are booking your course through our online portal. These options appear at Step 2 of your booking – on the ‘Delegate Details’ page you will find a drop-down option alongside each delegate name. This enables you to book additional accommodation meals on the dates before and/or after your course.
A number of our training courses involve an element of pre-course work to help you prepare for the course and get the most out of it.
You will be able to work through the material online and test your understanding as you go along.
The pre-course work is not too onerous and will enable you to progress smoothly through each element of the programme, allowing the face-to-face sessions to focus more on discussion, practical application, and peer learning.
Please read our terms and conditions of booking. It is important that you read and understand these before booking your course.
We accept most debit and credit cards for:
Unfortunately, we do not accept American Express.
An administration fee will be incurred if you wish to change a course booking by transferring the booking to another course.
Such requests must be made in writing, either by completing a Contact Us Form via the website or by sending an email to reservations@uk-ra.org.
You will also be liable for any uplift in fees if the alternative course fee is more than the original course. Upon receipt of your request, we will confirm if a transfer is possible.
Where a transfer request has been issued providing more than 60 calendar days’ notice prior to the date of the booked course, and if accepted, you will be able to transfer at no charge.
Accepted transfer requests which are received within 60 – 30 calendar days or 29 – 7 calendar days prior to the date of the booked course will attract administration charges of £75 and £150 respectively.
Any transfer request that is received with less than 7 calendar days’ notice prior to the date of the booked course will be rejected and if you confirm that the delegate(s) will not attend the booked course then the course booking will be classed as cancelled and the provisions of Clause 8.0 in our Terms and Conditions, will apply.
The Academy is WiFi enabled and internet access is free. There are also several computers in the library for delegate use.
Instructions will be included in your joining information letter. You can also find information about these services in the ‘Learning with Us’ and ‘Help’ sections in Thinqi.
You are required to make your own travel arrangements to the Academy. If you arrive by train (York Railway station is closest), it is approximately 12 miles to the UKRA.
Our dress code is casual but smart.
You will be invited to pay for your course using a credit or debit card at the time of booking. This is a secure method of payment that uses a third-party Barclaycard portal.
If you prefer to pay by invoice, please provide a purchase order at the time of booking to confirm your place on the course. Please pay within 30 days of receiving your invoice, or before the course starts whichever is the soonest.
Please see our terms and conditions for further information.
Our company bank details are as follows:
Account name: Serco Ltd Main
Account number: 67104926
Sort code: 60-92-42
SWIFT Code: CHASGB2L
IBAN: GB98CHAS60924267104926
Please note: all our course fees exclude VAT.
VAT is payable, unless you can provide us with an exemption certificate.
If your course is residential (ie more than one day in length) refreshments, lunch, dinner, bed and breakfast are included at the Academy for the duration of your course.
If you course is a one-day, or half-day event, lunch and refreshments will be provided at the Academy.
If you wish to extend your stay at the Academy, you may also be able to book pre and post course accommodation and meals (at an additional cost) during the shopping basket checkout process.
Please note: that ONLY courses running at the UKRA in Easingwold include meals and overnight accommodation.
If you need to book accommodation for events in other locations, please contact the venue where the event is running.
The cost of a course also includes access to our online learning portal and all relevant training materials required during the event.
The preferred method of payment is credit/debit card.
At the final stage of shopping basket checkout you will be invited to select your payment type. If paying by card, your booking will link to a Barclaycard secure payment portal to enable completion of your transaction.
If you prefer to pay by invoice, please select the invoice payment type at checkout and remember to include your purchase order (PO) number.
Once complete, your booking will remain provisional for 10 working days (or until 2 days before the start of your course, whichever is the sooner).
It is important that we receive your PO either at the time of booking or within 10 working days of booking (or 2 days before your course, whichever is the sooner). To prevent your booking from being lapsed/cancelled, please either upload a digital PO (preferable format – pdf) using the booking portal or submit your PO to us by email. Once received we will check and verify your PO, following which you will receive your booking confirmation.
If you choose to return to the portal to upload your PO at a later stage you can access this from the website homepage (Services – Educate – My bookings portal) where you will find a PO upload function on the portal homepage.
We are also able to take payment by telephone. Please contact our Customer Services Team (01347 821406) for details.
You will be invited to pay for your course using a credit or debit card at the time of booking.
This is a secure method of payment that uses a third-party Barclaycard portal.
If you prefer to pay by invoice, please provide a purchase order at the time of booking to confirm your place. Please pay within 30 days of receiving your invoice, or before the course starts whichever is the soonest.
Please see our terms and conditions for further information.
Our company bank details are as follows:
Account name: Serco Ltd Main
Account number: 67104926
Sort code: 60-92-42
SWIFT Code: CHASGB2L
IBAN: GB98CHAS60924267104926
Please note: all our course fees exclude VAT.
VAT is payable, unless you can provide us with an exemption certificate.
If you wish to cancel or change your booking (either by transferring your booking to another course or substituting a colleague) we can make this change for you.
Please send your request via email remembering to give us your full contact details, details of the course you wish to change and the amendment you would like us to make.
All requests must be made in writing, but if you have any questions or concerns please contact our customer services team on 01347 821406 or via the contact us form here.
Please note: you may incur a cancellation fee or administration charge when you make changes to your booking.
For further information, check our terms and conditions.
Yes. Your booking will remain in your shopping basket for 28 days, following which it will expire.
After 28 days you will be required to start again by re-selecting your course from our website.
Please check your contact details are up to date by visiting the ‘My Details’ section of the bookings portal.
Here you will find your personal details provided when you registered to the portal; address, contact details and dietary requirements.
This information is secure and can only be accessed with your username (email address) and secure password.
If your details change, please select ‘Edit Details’ within the ‘My Details’ section to update your information
You can sign up to receive helpful information, industry updates, publications and news about upcoming courses here.
Each bedroom offers the following features:
For more information on our site and its facilities please see the Hawkhills Website here.