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Crisis & incident management
Building the ability to stay calm in a crisis
Crisis and incident management focuses on how an organisation responds when things go wrong — whether it’s a minor hiccup like a systems outage, or something major like a natural disaster, cyberattack, or reputational crisis.
The goal is to act quickly, stay organised, and make smart decisions under pressure to keep people safe, protect assets, and get things back on track as soon as possible.
Effective crisis and incident management is not just about reacting in the moment, however. Having clear plans in place ahead of time, understanding roles and responsibilities, and regularly practising different scenarios will help to ensure teams aren’t caught off-guard when incidents arise.
It’s a mix of grip, staying calm, communicating clearly, and being flexible enough to handle whatever’s thrown your way.
At the UKRA, we have a range of training and education to effectively equip organisations and individuals to prepare for future crisis and incidents.
Crisis Communications in Resilience and Emergencies (Class)
Tactical Multi-Agency Incident Response (Class)
Working as a Loggist (Web)
Strategic Multi-Agency Incident Response (Class)
Debriefing after Exercises and Incidents (Class)
Working as a Loggist (Class)
Tactical Multi-Agency Incident Response (Web)
Debriefing after Exercises and Incidents (Web)
Strategic Multi-Agency Incident Response (Web)
Tactical Multi-Agency Incident Response (Web)
Strategic Multi-Agency Incident Response (Class)
Working as a Loggist (Class)
Debriefing after Exercises and Incidents (Class)
Working as a Loggist (Web)
Strategic Multi-Agency Incident Response (Web)
Tactical Multi-Agency Incident Response (Class)
Strategic Multi-Agency Incident Response (Class)
Tactical Multi-Agency Incident Response (Web)
Debriefing after Exercises and Incidents (Web)
Debriefing after Exercises and Incidents (Class)
Looking for advisory or exercising assistance?
Our advisory and exercising services team can help with your crisis and incident management, building tailor-made packages to your exact needs.
We also offer the ability to customise training, working with you to understand your challenges and build highly customised training packages.
Here are some resources you may find helpful
Resilience & Emergencies National Occupation Standards
Nationally recognised standards to define the skills, knowledge and performance expected of those working in resilience and emergency roles.
VCSEP Exercising
VCS Emergencies Partnership’s website provides a collection of exercises, which organisations can adapt and tailor to their needs.
Exercising Best Practice Guidance
Guidance on what local planners need to consider when developing flexible plans for evacuation and shelter.
Lessons Management Best Practice Guidance
Guidance for the identification, prioritsation, implementation, and embedding of lessons from exercises and emergencies
JESIP Joint Doctrine
JESIP Joint Doctrine (Edition Three) continues to provide a common way of working together to save lives and reduce harm in an emergency.
National Risk Register 2025 Edition
The National Risk Register outlines the most serious risks facing the United Kingdom.
Northern Ireland Civil Contingencies Framework (Revised 2023)
The Northern Ireland (NI) Civil Contingencies Framework sets out NI arrangements for effective Emergency Management.
BCI Good Practice Guidelines v7.0
The latest edition of the global guide to good practice in business continuity.
Crisis Communications Operating Model
The Governemnt Communications Service (GCS) Emergency Planning Framework.
Data Sharing for National Crisis Response
Guidance on part 1 of the Civil Contingencies Act 2004, its associated regulations and non-statutory arrangements.
CONTEST: The UK's Strategy for Countering Terrorism
CONTEST is the UK’s counter-terrorism strategy. It’s based on 4 themes: prevent, pursue, protect and prepare.
FEMA Exercise and Preparedness Tools
The Federal Emergency Management Agency is a federal agency which helps the United States respond to and recover from disasters.
AIDR Knowledge Hub
The Australian Disaster Resilience Knowledge Hub is an open-source platform that supports and informs policy, planning, decision making and contemporary good practice in disaster resilience.
AIDR - Managing Exercises Handbook
The Managing Exercises Handbook is one of a series of handbooks on the Australian Disaster Resilience Knowledge Hub. It provides guidelines for the design, planning, conduct and evaluation of exercises.
Joint Organisational Learning
JOL (Joint Organisational Learning) Online, which is hosted on Resilience Direct, is the national repository for interoperability, national resilience lessons and notable practice across the UK.
Crisis Communication: A Behavioural Approach
This guide explores how to anticipate public behaviour in a crisis.
UK Government Resilience Framework
The UK Government Resilience Framework sets out how we will strengthen the systems and capabilities that support our collective resilience.
Red Teaming Handbook
A practical ‘hands on’ manual to support civilian and military audiences in the use of Red Teaming techniques
Community Resilience Development Framework
Helping emergency planners ensure communities are central to emergency planning, response and recovery.
Preparing Scotland
Preparing Scotland is a set of national guidance documents to assist Scotland in planning, responding and recovering from emergencies.
Emergency Planning Framework (PRIMER)
PRIMER provides a framework for crisis communications.
Emergency Response & Recovery
Guidance for staff of responder agencies, particularly senior officers or managers involved in emergency response and recovery preparations.
UK CONOPS 2013
The Central Government’s Concept of Operations sets out the UK arrangements for responding to and recovering from emergencies.
Emergency Preparedness Guidance
Guidance on part 1 of the Civil Contingencies Act 2004, its associated regulations and non-statutory arrangements.
Data Protection and Sharing: Guidance for emergency planners and responders
Guidance covering key issues relating to data protection and sharing in emergency planning, response and recovery.
Civil Contingencies Act 2004 (Contingency Planning) Regulations 2005
The Civil Contingencies Act (2004) Regulations (2005) describe the extent of the duties imposed on organisations under the Act, and the manner in which those duties are to be performed.
Civil Contingencies Act
The Civil Contingencies Act 2004 (CCA), and accompanying non-legislative measures, delivers a single framework for civil protection in the UK.