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Crisis Communication: A Behavioural Approach

The approach it sets out is relevant and applicable to all communicators working in a fast-paced environment.

This guide is for anybody who works in communications:

for those who are new to crisis communications work, the guide aims to be accessible as an introduction
for those who are more experienced, this guide introduces new techniques and insights that will build on existing expertise.

The guide was developed with local and national government communicators in mind; however, the approaches it sets out will still be applicable to communicators in other sectors that need to communicate with audiences in fast-moving situations.

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